SaaS Support Specialist with a Passion for Problem-Solving

Bring on board a dedicated professional who can reduce ticket resolution times and improve customer loyalty.

Technical Prowess Meets Customer-Centric Approach

Proficiency in specific SaaS platforms

My hands-on experience with tools like Systeme.io, Skool, Phonesites, Acadle, Clickfunnels, Kajabi, GoHighLevel, and others allows me to quickly understand customer challenges and provide effective solutions. This expertise translates to faster resolution times, increased customer satisfaction, and a deeper understanding of how these platforms can be leveraged to achieve business goals. I'm confident in my ability to navigate these systems, troubleshoot issues, and guide users towards maximizing their platform's potential. Platforms features I'm familiar with include:

  • Landing page builder

  • Blog builder

  • Sales Funnel builder

  • Email campaign setup

  • Workflows/Automation rules

  • Course hosting

  • Membership website

  • Domain integration

  • CRM

  • and many more...

Technical Troubleshooting

I thrive on identifying and resolving technical issues. Whether it's a bug report, a device-related issue, or a user struggling with a specific feature, I have a knack for quickly diagnosing the root cause and guiding users towards a solution. My technical troubleshooting skills enable me to provide efficient and effective support, minimizing downtime and frustration for customers. I'm comfortable diving into complex situations, analyzing error messages, and leveraging available resources to get to the bottom of any technical challenge.

Customer Communication

I believe inclear, empathetic, and effective communication, and I thrive on actively engaging with customers to resolve their issues. In my previous role, I consistently handled the highest volume of technical support calls within the team. Whether I'm crafting a helpful email response, leading an onboarding session via Zoom, or troubleshooting an issue on a Google Meet call, I strive to make every interaction positive and productive. I'm adept at explaining complex technical concepts in a way that's easy to understand, and I'm always focused on providing a supportive and reassuring experience. My strong communication skills help build trust, ensure clarity, and ultimately contribute to greater customer satisfaction.

Ticket management systems

I'm proficient in a variety of ticket management systems, including Helpscout, Slack, Google Sheets, Shortcut, and more. This means I can efficiently track customer issues, prioritize requests, and ensure that nothing falls through the cracks. My ability to effectively utilize these platforms allows me to streamline workflows, collaborate seamlessly with colleagues, and ultimately deliver faster and more organized support to customers. I'm comfortable adapting to new systems and leveraging their features to optimize the support process.

Knowledge base creation and management

I'm passionate about empowering customers with the information they need to succeed. I have experience building comprehensive knowledge bases using platforms like Loom, Notion, Clickup, Scribehow, Canva, Miro, Google Workspace, and others. This includes creating helpful articles, tutorials, and FAQs that address common questions and challenges. My goal is to provide easily accessible resources that enable users to find solutions independently and reduce their reliance on direct support. I'm skilled at organizing information logically, presenting it clearly, and keeping content up-to-date to ensure its ongoing value.

Versatility, Adaptiveness, Coachability and Trustworthiness

Systeme.io Technical Customer Support Representative

Team Leader - Technical Customer Support

  • Provided coaching and development to junior staff, fostering their growth in areas like communication, problem-solving, product knowledge

  • Proactively identified and addressed critical customer issues, guiding the team to implement effective solutions and ensuring timely resolution

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Traffic Monitoring Team Member

  • Contributed to maintaining optimal resource utilization

Technical Customer Support Representative

  • Consistently demonstrated a strong work ethic and dedication to customer satisfaction: effectively managing customer interactions, and providing timely and helpful support

  • Held efficient Onboarding and Technical support calls to new and existing customers

Department of Education - Secondary School Teacher, with Administrative Functions

School Teacher, handling the subjects:

  • Science

  • Math

  • Personality Development

  • Media and Information Literacy

  • Empowerment Technologies

Other Functions Served:

  • ICT Coordinator

  • Computer Lab In-charge

  • School Improvement Planning Coordinator

  • Budget Planning Coordinator

  • Physical Facilities Coordinator

  • Property Custodian

  • School Budget Liquidator

  • School Records In-charge

  • Sports Coordinator

What Customers Say

Relevant Trainings for

Cutting-Edge Support

Diverse Work Samples

Writing
How to Become a Business Owner Life Coach

How to Become a Business Owner Life Coach:

4 Major Mindset Shifts that Allow You to Serve More and Earn More while enjoying True Time Freedom

Maybe you're a solopreneur Life Coach who works in your own time and space and doesn't have a boss so you're thinking, "Hey, I'm already a business owner." Right? Think again. You're probably just self-employed, not a businessman, and there's a HUGE difference which is easy to detect.

That is,

A business owner has the true TIME FREEDOM -- they’re constantly paid and making a real impact even if they are on a months-long remote and uninterrupted vacation.

Awesome right?

To get there, let's start by adopting the following big shifts:

1. Diversify your OWN assets.

In business, an asset is something that gives you money rather than sucks it out from your pocket.

How many books have you bought without finishing it or effectively applying its lessons? And how many membership sites have you joined in without really participating and positioning yourself in the right network? Both of these habits are liabilities as you lose money - and time!

On the other hand, if you're ardently creating your own content/products and actively contributing to the many others rather than just mindlessly consuming theirs, then you are building assets.

In addition, if you're just doing one-on-one coaching, then you're probably leaving so much money on the table.

In order to serve more people and make more money you need to create your own videos, books, and online courses and you've gotta organize your own podcasts, webinar or live events in order to establish more income streams.

Okay, sorry if this is pretty tough advice, but that's the deal when you're in business, the starting point is the hardest. But don't start yet without reading this entire post.

I promise that from the next item 'til the end, it will be all fun and exciting. So let's continue.

2. Setup your Value Ladder.

The Value Ladder is what separates the strategic business owner from a hobbyist or a financially struggling self-employed. I learned it from Russell Brunson in his book, “Dotcom Secrets.”

Let me ask you first, how long have you been exhausting yourself on fishing using a spear? Sorry about that but it's similar when you're doing one-on-one prospecting and cold-calling like most of the self-employed life coaches do.

I know how it's done. In LinkedIn or other social media, you search for the ideal client, send a connection request, build a relationship, and only to find out they can't afford you or they're not interested in your life coaching offer.

Don't get me wrong here.

One-on-one conversations are essential and enjoyable, especially if you're genuine to and have become intimate with one another. But when you're out for the cash, as bills are piling up, you tend to consider, perhaps unconsciously, a new connection as a fish to be caught.

But hey, you're not that sleazy salesman anymore! Or you've never been and didn't want to.

As a life coach with years of experience, you know that you're not a commodity. People can't find a copy of you anywhere other than where you are because you're unique in a lot of things and you have your own special stories to share.

When you package your message into different media and platforms as in advice 1, you don't have to waste time "catching fish" anymore, but rather attract them towards you.

To do this you just have to arrange and deliver your products (books, online courses, etc.) in increasing order of value and price. Consider the typical example below:

As you can see in the figure, you start by giving away free gifts. That will help you attract people to come to you and allow you to contact them.

When they realize that you're giving them awesome value, they trust you and buy from you.

As their trust grows, they will want to have more from you and will be willing to pay more. On top of the ladder, you will be serving fewer people, but they are your dream clients -- they already know you, they love you and respect you, and they are willing to pay high.

You can choose how many to accommodate depending on your available time without worrying about running out of money.

Wow, isn't it amazing? But how to do it all? You don't have to, instead. . .

3. Leverage! Leverage! Leverage!

To leverage means to achieve big results with little effort.

Perhaps you're familiar with this already and you say it's common sense. But how do you put that into practice as a life coach?

How do you ethically use other people's knowledge, skills or software in order to create your products, widen your reach and simplify the way you serve your clients?

If you're still reading this, I bet you're still looking for bigger income but why are you still not launching those branded products of yours?

If you're not good at writing, why not consider hiring a ghostwriter to put the highlights of your expertise nicely into words, and then hire a publishing coach to get your book into the Bestseller lists, and when you're already a bestseller, you have better exposure and a chance to reach more people which you can then convert into regular customers by putting them into your sales funnels (a powerful website – your online mansion), where they will be guided to a wonderful experience that will lead them to buy more and more of your products as they achieve more positive results in their lives through your help.

And ultimately, you will be able to spend your definite time with the clients that you dream of.

Finally, the most important one,

4. Optimize your mind, not just your brain.

Do it every day, first thing in the morning. Yes, I'm talking about spiritual and emotional intelligence as priority rather than IQ.

Now this is needless to say or is something debatable for you as a life coach, but I say it anyway.

For me, no matter how skillful you are, unless you have the spirit of a warrior and the mindset of a big thinker, you can never reach your highest level.

This Awesome Life Mindset is the very first thing to have before you can get the Thing. With this mindset you will have a clearer direction, you will be able to unleash your highest potentials, and you will never ever lose motivation again.

This is how it works:

Every morning, after thanking God for the goodness of life and other creations, think about this:

● What is it that you truly want?

● What could hold you back from pursuing it? Why should it not?

● What will you do, no matter what the obstacles and uncertainties are, just to achieve it?

Thanks for reading!

Spreadsheet

Spreadsheet automation + Video presentation

Graphic Design
AI Graphic Design
AI Graphic Design by Arjun Baril Escabarte
Tech Workflow Mapping
Customer Support Workflow
Work Sample - Customer Support Workflow by Arjun Baril Escabarte

Created with systeme.io | by ARJUN ESCABARTE

322 San Juan Trail, Bastrop, Texas 78602

(737) 881 - 5438